Timo

Product 02 · Customer Development

Customer development and B2B sales in Australia

We take your offer to Australian customers in person — site visits, structured calls and follow-up — and turn market research into a pipeline of named, qualified opportunities.

What is Customer Development?

Customer Development is hands-on sales development for businesses new to Australia. We represent your company in the field, present your products, and record what each customer runs, buys and needs — so your team knows exactly where to focus.

Who it is for

Businesses that have identified Australia as a target and are ready to meet customers, but do not yet have a local sales team.

What you get

  • Site visits and structured phone calls with target customers
  • A visit log: equipment, suppliers, needs and buying intent
  • A qualified pipeline with follow-ups and next actions
  • Joint meetings with your team for live opportunities

How it works

  1. Agree target customers and key messages.
  2. Plan visit routes and call lists by region.
  3. Meet customers and log every conversation the same day.
  4. Review the pipeline together and bring your team in for the deals that matter.

Frequently asked questions

Do you represent our brand to customers?

Yes. We present your company and products to customers, using your materials and messaging, and pass every qualified lead back to you.

What do we receive after the visits?

A detailed visit log for every company contacted, plus a pipeline showing status, interest level and next actions.

Can you cover regional Australia?

Yes. Field visits are planned by region, including regional and remote areas where many industrial customers are based.

Other Timo products

Market ScanLocal PresenceNPS customer survey